Spectron IBIX Care Overview
Spectron IBIX Care is the dedicated service, maintenance, and customer support division of Spectron Group. Designed to support users of Spectron's surface preparation and coating systems, it offers preventive maintenance, expert diagnostics, certified training, and tailored service plans. With over 30 years of experience, IBIX Care ensures high equipment uptime, safety compliance, and long-term system performance. The division covers operations across India, Southeast Asia, the Middle East, and Europe.
Benefits with Spectron
- End-to-End Equipment Support
- Preventive Maintenance Plans
- Genuine Spare Parts & Consumables
- Operator Training & Certification
- Remote Troubleshooting & Diagnostics
- Customized Service Contracts
- Documentation & Compliance Support
Key Metrics
Spectron IBIX Care measures its impact through fast response, high repair success, strong training outcomes, and customer satisfaction—minimizing downtime and maximizing operational efficiency.
Response Time: <24 hrs (metro) / <48 hrs (tier 2/3 cities)
First-Time Fix Rate: 85%+ issues resolved on first visit
Parts Availability: 90% critical components ready for same-day dispatch
Training Completion Rate: 100% operator certification within agreed timelines
Downtime Reduction: Up to 40% lower downtime
CSAT Score: 4.7/5 customer satisfaction
Warranty Compliance: Full OEM support when serviced under IBIX Care
Process / Working
Spectron IBIX Care functions as an integrated after-sales support system, handling all aspects of equipment lifecycle—from installation, regular servicing, and spare part management to operator training and compliance documentation. With regional engineers and responsive digital support, it ensures fast resolution, peak performance, and operational peace of mind across Spectron's product line.
